Why? Who? What? Where?
Why attend the Charity Retail Conference?
2024 saw a record attendance, with over 390 delegates joining us in Harrogate from over 120 different charities for learning, development and networking opportunities. Here is some of the feedback:
99% felt it was a safe space and inclusive environment
94% felt attending conference was helpful in developing their retail strategy
99% said they would recommend attending the conference to another charity
92% rated the overall conference experience as good or excellent
96% rated the quality of the exhibition as good or excellent
Who attended the Charity Retail Conference in 2024?
We had roles with responsibility for finance, ecommerce, new goods, retail, marketing, volunteering, income generation, property management, HR, safeguarding – you name it, they were at the conference!
13% were CEO and director level
20% were head of retail or equivalent
31% were retail operations managers, ecommerce managers, business development managers or equivalent
22% were regional or area managers
14% were from a wide range of other roles including shop manager, volunteer coordinator and marketing.
What will I learn at the Charity Retail Conference?
Something for everyone working in and around charity retail! A huge thank you to the conference planning group for helping to put the programme together and for sharing their insight and wisdom into what they’d like to see featured.
Here are some of the sessions available from CRA members:
Lean but keen! by Aspens Charities, specifically aimed at smaller charity retail operators
Online sales growth by British Heart Foundation
Sustainability from the back of the store to the front of the store by Salvation Army Trading Company, winner of CRA’s Environment and Sustainability award 2024
Superstores – risk or opportunity? by St Michael’s Hospice, Hereford
EDI journey by Shelter, winner of CRA’s EDI award 2024
Reimagining volunteer engagement by Vision Ireland
Plus fantastic external speakers who will bring their own expertise to our sector including:
Zoe Sussmeyer from The Big Swap
Patrick Holdaway from the National Business Crime Centre
Tom Holt and Fiona Condron from BDO
