Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Course catalogue

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Charity Retail Learning

The No.1 specialised training provider for charity retailers

Gift Aid essentials for charity retailers

Gift Aid is still one of the most powerful income drivers in charity retail — and our Gift Aid training offers are consistently our most popular training offers, trusted by retailers of every size across the UK. With consistent positive reviews and a proven history of boosting confidence, compliance, and conversion, these sessions give teams at every level the skills they need to unlock more value from every donation.

Providing outstanding value, proven to increase confidence and conversion rates across whole teams, with some clients reaching 65% Gift Aid sign‑ups.

CRA members save 10% on all sessions with code CRA25 at checkout!

A simple, scalable way to strengthen performance and grow income across your shops

Ready to super charge your Gift Aid results?

Boost your charity’s Gift Aid performance with Gift Aid First Aid, a bespoke, on site training day designed to build confidence, improve compliance, and increase sign ups across your retail team.

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Want to train your whole team for less?

Give your charity retail operation a powerful boost with the Gift Aid Training Bundle. A flexible subscription that equips every staff member and volunteer with the skills to maximise Gift Aid income.

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Want to level up your Gift Aid game in just 3 hours?

Strengthen your retail and finance leadership with our Gift Aid Webinar, a live, two part online programme designed for managers, heads of retail, and back office teams who need deeper understanding and stronger oversight of Gift Aid.

Join us on 4–5 March 2026 Join us on 23-24 September 2026

Explore how the CRL Subscription can support your goals and help your teams shine.

Learners love our courses

100% of people found our courses relevant

96% said our tutors were good or excellent

97% said they would recommend Charity Retail Learning to others

"We’ve been signed up to the Charity Retail Learning Modules for over a year, and all our retail staff have access to learn and develop at their own pace and in a style that suits them.
This has been monumental in our succession planning and self-development strategy.
There are some standout sections that have really supported us in driving sales, including the Gift Aid module, understanding the QMA, and running a pop-up shop.
These resources have empowered our team and contributed significantly to our success."
- Ailene Young, Head of Retail, Chest Heart & Stroke Scotland

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What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

Discover more about Charity Retail Learning

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