Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Course catalogue

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Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

Use our exclusive coupon for CRA members, CRA25, to claim 10% off of all Charity Retail Learning courses, webinars, and more!

Charity Retail: Strategy, Safety & Inspiration

Charity Retail Learning’s expert-led webinars offer practical strategies, sector insights, and real-time discussion on everything from visual merchandising to make the most of Halloween to keep your shop team safe year-round.

Don’t miss Retail Reimagined on 6th November, a global look at the future of charity shops, packed with fresh ideas and actionable takeaways.

Retail Reimagined: Global Lessons for the Future of Charity Shops – 6th November

Hosted by Jacob Miller, the event offers real-world examples, fresh ideas, and actionable takeaways for anyone passionate about retail with purpose.

Book your place now

Dealing with customer abuse & shoplifting – 18th November

With insights from the British Retail Consortium’s Crime Survey, guidance from the National Business Crime Centre, and tips on reducing conflict and theft. This 90-minute session will equip you with tools to stay safe and informed.

Book your place now

Be Golden Quarter ready! Using Visual Merchandising to engage and inspire your customers

For just £250+VAT, your team can enjoy a lively, one-hour session with Kat Maclennan, The Charity Retail Merchandiser, packed with creative ideas, shared challenges, and practical solutions you can use right away.

Book your place now

Exclusive coupon for CRA members

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Discover more about Charity Retail Learning

Corporate Member showcase

An animated promotional GIF for B4B Payments, part of the Banking Circle Group. The GIF highlights fast, secure, and transparent payments for non-profits. It features three main panels: The left panel shows the B4B logo with the tagline: “Fast, Secure & Transparent Payments for Non-profits.” The centre panel displays a mobile phone with a B4B virtual card and balance visible on the screen. The right panel shows volunteers in blue shirts distributing food, representing non-profit work. At the bottom, a dark blue banner reads: “Simplifying Business Payments Globally” with a quote underneath: “Effortless, Compliant, and Secure Global Business Transactions.” The animation cycles smoothly between these panels, emphasising B4B’s payment solutions for non-profits and global businesses.