Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Delivered by

Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

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Staying safe in charity retail

Dealing with customer abuse and shoplifting, 30 May 2025

UK high streets are experiencing rising levels of in-store crime and violence and with over 400 incidents per day, abuse against retail staff is at a record high.

Staying safe – Security for charity shops

Providing charity shop management with the tools and knowledge to help implement measures aimed at reducing loss through internal and external theft.

Safeguarding for charity retailers

Safeguarding has become a major issue for charity retailers in recent times so it is essential to have fit-for-purpose safeguarding training. Free for CRA members.

Exclusive coupon for CRA members

Use CRA24 to claim 10% off of all Charity Retail Learning courses, webinars, and more.

Discover more about Charity Retail Learning