Charity shop workforce professional development

Charity Retail Learning

A training collaboration between CRA and The Charity Retail Academy.

Delivered by

Charity Retail Learning

The No.1 specialised training provider for charity retailers

What is Charity Retail Learning?

Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.

Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.

Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.

See below for a selection of course information.

Use our exclusive coupon for CRA members, CRA25, to claim 10% off of all Charity Retail Learning courses, webinars, and more!

Strengthen your shop

Protect your people. Strengthen your shop. Champion safe, inclusive retail.

Invest in safety, confidence and care with three vital courses tailored for today’s charity shop environment. Managers, volunteers, or frontline staff can access practical tools to navigate challenges with professionalism and compassion.

Dealing with customer abuse and shoplifting, 18 November

UK high streets are experiencing rising levels of in-store crime and violence and with over 400 incidents per day, abuse against retail staff is at a record high.

Book now for only £45+VAT or claim a FREE place for CRL Subscribers

Staying safe – Security for charity shops

Tools and knowledge to help implement measures aimed at reducing loss through internal and external theft. A great introduction to retail theft and simple loss prevention.

Explore key security measures tailored to charity shops, including lone working

Safeguarding for charity retailers

The tools to help your staff, volunteers and customers in charity shops are able to benefit from increased levels of awareness and understanding, and so be kept free from harm.

FREE for all CRA members – use the code safe at checkout to redeem now

Exclusive coupon for CRA members

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Discover more about Charity Retail Learning

Corporate Member showcase

An animated promotional GIF for B4B Payments, part of the Banking Circle Group. The GIF highlights fast, secure, and transparent payments for non-profits. It features three main panels: The left panel shows the B4B logo with the tagline: “Fast, Secure & Transparent Payments for Non-profits.” The centre panel displays a mobile phone with a B4B virtual card and balance visible on the screen. The right panel shows volunteers in blue shirts distributing food, representing non-profit work. At the bottom, a dark blue banner reads: “Simplifying Business Payments Globally” with a quote underneath: “Effortless, Compliant, and Secure Global Business Transactions.” The animation cycles smoothly between these panels, emphasising B4B’s payment solutions for non-profits and global businesses.