With 40+ sector‑specific courses and flexible subscription offers, CRL makes training simple, cost‑effective, and tailored to charity retail. Whether you choose individual courses or our All‑In‑One Subscription, you’ll be investing in skills and confidence that carry your teams into 2026 stronger, brighter, and ready for the year ahead.
Charity shop workforce professional development
Charity Retail Learning
A training collaboration between CRA and The Charity Retail Academy.
Delivered by
Charity Retail Learning
The No.1 specialised training provider for charity retailers
December is here, and as we wrap up 2025 it’s the perfect time to give your shop teams the gift of learning
CRA members save 10% on all sessions with code CRA25 at checkout!
Upskill your teams this December
Empower your shop teams with Charity Retail Learning’s Course Catalogue — a treasure trove of 40+ sector specific courses designed to inspire, upskill, and support staff and volunteers.
From Gift Aid and customer service to EDI, every course is crafted to meet the unique needs of charity retail. Whether you’re managing one shop or a nationwide network, CRL makes training flexible, affordable, and easy to access.
Never run out of gifts with CRL’s All-In-One Subscription. With unlimited access to 40+ sector-specific courses and webinars, your staff and volunteers can unwrap new skills that will last well beyond the festive season.
Whether you’re managing one shop or a national chain, our flexible subscription makes training simple, cost-effective and tailored to charity retail. The perfect way to start the new year. Use our subscription calculator.
Make every gift go further with CRL's Gift Aid Training Bundle. Designed for shop teams and leaders alike, it’s the perfect way to celebrate generosity while unlocking extra revenue for your charity.
• Two on-demand courses for shop staff and volunteers • Leadership webinar for retail directors and finance leads • Unlimited access for all current and future team members • Flexible multi-year subscriptions starting at just £80 per shop
Exclusive coupon for CRA members
What is Charity Retail Learning?
Charity Retail Learning is a partnership between The Charity Retail Academy and the Charity Retail Association providing online and face-to-face training to charity retailers. As two organisations dedicated to charity shops and retail, we saw an opportunity to come together to provide low cost, relevant and accessible learning opportunities – a one-stop shop of learning opportunities designed by and for charity retailers.
Courses cover a range of subjects including health & safety, volunteering, customer service, ecommerce and other charity retail essentials.
Most courses are short, interactive online sessions that learners can work through on a laptop, tablet or phone, making them really accessible for staff and volunteers – including shop teams. We also deliver live webinars on a range of topics via Zoom and longer face-to-face sessions either for individual teams or groups made up from multiple organisations.
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