Site map

Home

• How to use this website

• How to create your charity profile

• How to edit shops lists

• CRA’s EDI policy

• CRA’s environmental policy

• CRA’s terms of use and privacy policy

• CRA’s cookie policy

• Sign up to CRA’s weekly newsletter

About the charity retail sector

• How do charity shops work?

• Charity retail sector statistics

• Volunteering in a charity shop

• Donating to charity shops

• Doorstep collection sacks

• How do charity shops help the environment?

• Carbon footprint calculator

• How do I open a charity shop?

• Social value of charity shops

• The Charity Shop Gift Card

Events

• Calendar of all CRA events

• Charity Retail Awards

• Charity Retail Conference

• Innovation Series

• Northern Ireland network

• Retail heads strategy days

• Review of the year and AGM

• Scotland Conference

• Small retail chains groups

• Special interest groups

  • Ecommerce group (log in to view)

  • Gift Aid group (log in to view)

  • Health and safety group (log in to view)

  • Marketing group (log in to view)

  • People management group (log in to view)

  • Property group (log in to view)

  • Stock and recycling group (log in to view)

  • Sustainability group (log in to view)

  • Scotland group (log in to view)

• The UK’s Favourite Charity Shop awards

• Wales network

• The WOW! Factor Awards

• Volunteer strategy days

Join the CRA

• Why should charities join the CRA?

• Who can join the CRA?

• How can my company work with charity shops?

• Apply for a membership

Job vacancies in charity retail

• Price list

• Post a job

• Sign up to alerts

Our members - charity and corporate

News

Find a shop

• Find an online shop

About the CRA

• Strategic plan

• Annual report

• History

• Meet the team

Services and resources

• Members’ Handbook (log in to view)

• Ecommerce and sales tech

  • Ecommerce group (log in to view meeting reports and presentations)

  • Ecommerce resources (log in to view)

• General trading guidance (log in to view each part of this section)

  • UK-EU relationship

  • General Product Safety Regulation (NI and EU)

  • Music in shops

  • Pricing, refunds and exchanges

  • Pros and cons of using a trading subsidiary

  • Types of goods sold - what you can and can’t sell

    • A library of policy guidance on items that may come by your charity shops

  • Shop opening regulations

  • Tax, charitable activities and trading activities

  • VAT and upcycled donated goods

• Retail Gift Aid

  • Retail Gift Aid group (log in to view meeting reports and presentations)

  • Retail Gift Aid policy guidance (log in to view this section)

    • FAQs

    • Government retail Gift Aid guidance

    • Retail Gift Aid training manual

    • Gift Aid on rag

    • Retail Gift Aid templates: Declarations

    • Retail Gift Aid templates: Letters

  • Retail Gift Aid resources

    • Presentations and posters

• Health & safety and security

  • Health and safety group (log in to view meeting reports and presentations)

  • Health and safety resources (log in to view this section)

    • Audits

    • Common incidents in charity shops and suggested controls

    • Compliance checklist

    • Electrical item testing

    • First aid provision

    • Flood risk assessment

    • Legionella and water safety

    • Safe sorting poster

  • Fire safety policy guidance

  • Security (log in to view this section)

    • Security manual

    • Handling retail crime

    • Cybersecurity

• Marketing and PR

  • Marketing group (log in to view meeting reports and presentations)

  • Marketing resources (log in to view)

  • Influencer directory

  • CRA consultation responses (log in to view)

  • GDPR for charity shops

  • Social media calendar

    • Charity Shop Home

    • Give Good

    • More than a shop

    • Charity Shop Volunteer

    • Back to school sustainably

    • Gift Aid Awareness

    • Merry Thriftmas

• People: Staff and volunteers

  • People management group (log in to view)

  • People management policy guidance (log in to view this section)

    • Abuse and harassment from customers and other third parties

    • Apprenticeship Levy

    • Cost of living

    • Off-payroll working rules (IR35)

    • National Living Wage and National Minimum Wage

    • Right to work

    • Safeguarding

    • Sunday working rules

    • School aged staff and volunteers

    • Volunteers and employment law issues

  • People management resources (log in to view this section)

    • Additional needs risk assessments

    • Anti-abuse of shop teams

    • Appraisals

    • Area Managers

    • Car allowance

    • EDI policy

    • Lone-working policy

    • Safeguarding

    • Sick pay

    • Staff benefits

  • Volunteering

    • Volunteer management case studies

    • Where can I advertise my volunteering opportunities?

    • Volunteer Toolkit (log in to view)

    • Volunteers and employment law issues (log in to view)

    • Volunteering Strategy Days

  • Charity Retail Safeguarding Scheme

  • Wellbeing in charity retail

• Research programme

  • QMA and specialist reports (log in to view)

  • Social return on investment

    • Social return on investment toolkit (log in to view)

• Property and business rates

  • Property group (log in to view meeting reports and presentations)

  • Property and business rates policy guidance (log in to view this section)

    • Accessibility

    • Business rates basics for charities

    • Business rates relief and trading subsidiaries

    • Business rates retail discount 2024/25 England and Wales

    • Discretionary business rates relief for charity shops

    • Energy Performance Certificates (England and Wales)

    • Recouping rent after exercising a lease break clause

  • Property resources (log in to view this section)

    • Flood risk assessment

    • Shop closures - permanent

• Sustainability, stock and waste management

  • Stock and recycling group (log in to view meeting reports and presentations)

  • Sustainability group (log in to view meeting reports and presentations)

  • TRUST

  • Sustainability, stock and waste management policy guidance (log in to view this section)

    • Carrier bag charges

    • Council waste charges

    • Doorstep collections

    • Plastic Packaging Tax

    • Illegal waste export prevention

    • Stock generation and council competition - a campaign pack

    • Waste electrical and electronic equipment (WEEE)

    • Workplace recycling rules (England)

    • Workplace recycling rules (Wales)

    • Code of Fundraising Practice - collection banks

  • Sustainability resources

    • CRA member sustainability case studies (log in to view)

    • Sustainable events (log in to view)

    • Sustainability policy templates (log in to view)

• Training

Advertise - promote your services to charity retailers

• Post a corporate advert

• Subscribe to corporate partnerships update

Contact

CRA shop

• Purchase H&S guides and posters, fire safety guides and market analysis

Forum (log in to view)