A bit stuck?

Members: How to use this website

Learn how to obtain log in details, edit your profile, manage your mailing preferences and understand the role of Primary Contacts. You will also learn how shop list editing works and how you can create a visible profile for your retail operation.

How to create your charity profile How to edit shops lists

If you find you can't log in to our website ...

this will be because your initial request to set up a profile, sent in May 2025, has timed out - or you are new to our website and need setting up. So here's what you do ...

How to obtain log-in details and a user profile on CRA's website

Every member charity has one or more Primary Contacts - i.e. your CRA website 'superusers'. They can invite colleagues to set up log-ins and profiles. If you don't know who your Primary Contact is - contact CRA. You can have more than one.

Logged in? Update your user profile

1. Once you are logged in, click on your avatar (your photo, if you uploaded one, or your initial in the top right corner of the screen. This will take you to your dashboard.

Edit profile

2. On your dashboard click the 'Edit profile' button located to the right of your name and email address.

3. On your profile page you can

- Edit profile e.g. upload a photo (avatar)

- Change password

- Choose your marketing preferences (mailings) - see below

Communications you can choose from

Marketing preference choices are:

Charity Retail Voice (weekly CRA and sector enewsletter on a Monday afternoon)
Senior Leaders Update (weekly enewsletter with top line policy and calls to action from the CEO)
Job Alerts (weekly enewsletter of Charity Retail Careers vacancies)
Charity Retail Learning (updates on our training provision via Charity Retail Learning)

And these three highly important communications for the CRA to capture essential data for our research / benchmarking reports programme, which informs media and decision makers:

Quarterly market analysis surveys to fill in
Annual workforce survey to fill in
Annual sources of stock survey to fill in

What can Primary Contacts do?

Primary Contacts are the key to how your retail chain is presented on our website. It can be useful to have more than one - but due to the editing privileges - make sure you know who they are!!

Invite colleagues to the website

As discussed above. Make sure your key people are kept in the loop. You can grant access, revoke access and enhance access to Primary Contact.

Keep reading this page to find out how

Edit your charity's profile

Add your logo, some text about your retail chain, and other details to make an interesting profile page promoting your organisation's unique attributes to visiting CRA website users.

How do I do this?

Edit your shops list

The vast majority of hits on our website are for our Find a Charity Shop online search. Make sure your shop listing is up to date and even enhance your listing with social media links and more.

How do I do this?

Primary Contacts: How to invite colleagues to set up CRA website log-ins and profiles

1. When a Primary Contact is logged in, click on your avatar (your photo, if you uploaded one, or your initial in the top right corner of the screen. This will take you to your dashboard.

2. On your charity's CRA website account page, under 'Your Organisation', click the 'Edit Profile' button located to the right of your organisation’s name.

3. On the left-hand side of the screen, click ‘Members’ to view the list of current users linked to your organisation. In the following instances ‘member’ means the individual and not the charity as a whole.

4. Click ‘Add a member’ and complete the form to invite a colleague. They will receive an email with instructions to create their log in details and profile and become a Member User.

The 3-dot button to the right of the member user's details

1. Give Primary Contact permissions to other colleagues

2. Delete a member user

3. Change a Primary Contact back to a member user