Staff and volunteers

People

Resources to help our members manage, develop and safeguard their people

Charity retail people are amazing

They face their own set of unique highs and lows, addressing situations innovatively and creatively. Use our people management resources to help your teams to be happy, successful and motivated.

People Management special interest group

This group welcomes any member to their biannual meetings to discuss people management issues, share and learn from each other and expert speakers.

Access resources and meeting booking

People management policy guidance

Policy guidance notes on topics that affect the charity retail workforce.

View guidance notes

People management resources

Useful tools shared by our members to support people management.

View resources

Volunteering

A comprehensive page dedicated to volunteering giving help with recruitment, retention and conflict, plus case studies, signposting and more.

Go to Volunteering page

Charity Retail Safeguarding Scheme

The Charity Retail Safeguarding Scheme (CRSS) is a free CRA member resource helping to keep staff, volunteers and customers safe.

Learn more about CRSS

Social Return on Investment

Learn all about the social value of charity shops and how to measure your own retail operation's SROI.

Go to Social value of charity shops page

Wellbeing

Support the emotional, physical, vocational and financial wellbeing needs of your retail team and their families through free access to Retail Trust's online guidance.

Go to wellbeing page

Latest Workforce report

Download the latest data we have on employee and volunteer statistics, including staff salaries.

Go to Research page

Ask a question on the forum

Can't find what you're looking for? Try the forum. Your question may have been asked before, or put a question out there to your fellow CRA members.

Go to forum