Staff and volunteers
People
Resources to help our members manage, develop and safeguard their people
Charity retail people are amazing
They face their own set of unique highs and lows, addressing situations innovatively and creatively. Use our people management resources to help your teams to be happy, successful and motivated.
People Management special interest group
This group welcomes any member to their biannual meetings to discuss people management issues, share and learn from each other and expert speakers.
People management policy guidance
Policy guidance notes on topics that affect the charity retail workforce.
People management resources
Useful tools shared by our members to support people management.
Volunteering
A comprehensive page dedicated to volunteering giving help with recruitment, retention and conflict, plus case studies, signposting and more.
Charity Retail Safeguarding Scheme
The Charity Retail Safeguarding Scheme (CRSS) is a free CRA member resource helping to keep staff, volunteers and customers safe.
Social Return on Investment
Learn all about the social value of charity shops and how to measure your own retail operation's SROI.
Wellbeing
Support the emotional, physical, vocational and financial wellbeing needs of your retail team and their families through free access to Retail Trust's online guidance.
Latest Workforce report
Download the latest data we have on employee and volunteer statistics, including staff salaries.
Ask a question on the forum
Can't find what you're looking for? Try the forum. Your question may have been asked before, or put a question out there to your fellow CRA members.