Assistant Shop Manager

We’re looking for individuals with proven charity retail experience, excellent customer service skills, and the ability to work proactively as part of a team. This is your chance to be part of an exciting new chapter, supporting our mission while helping our shops flourish in vibrant local communities.

You’ll play a key part in shaping the shop’s success, from merchandising and smart pricing to promoting Gift Aid and connecting with the local community.

Working closely with and sometimes deputising for the Shop Manager, your role will be essential in the smooth day-to-day running of our shop. You’ll be an excellent communicator, driving donations and sales, training and supporting a dedicated volunteer team.

In return you’ll be rewarded by working in a retail role with purpose as our hospice, and the care we give our patients, could not exist without the support of our shops. If you’re ready to bring your retail experience— and be part of something genuinely meaningful — we’d love to hear from you.

Main duties of the job:

• Support Shop Operations
• Volunteer Recruitment, Training & Management
• Donations & Gift Aid Promotion
• Merchandising & Pricing
• Customer Service & Community Engagement
• Health & Safety Compliance
• Teamwork & Communication
• Financial Accountability
• Working for your organisation

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

• Competitive rates of pay
• Generous annual leave
• Transfer of NHS pension scheme
• Pension - Employer contribution pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

Assistant Shop Manager JD&PS