Shop Manager

Our North London Hospice Retail shops raise over £2 million each year to support patients with life-limiting illnesses and we’re proud of the role our retail teams play in helping us provide care every day.

In this role, you’ll drive sales, maximise donations, and create a welcoming space for customers, volunteers, and staff alike. You’ll lead and inspire a small team, including an Assistant Manager and a dedicated group of volunteers, ensuring the shop hits its financial and operational targets while staying safe and efficient. You’ll also shape the shop’s look and feel, manage stock and pricing, and engage with the local community to build lasting connections.

This is more than retail management – it’s an opportunity to combine your commercial expertise with a real sense of purpose. If you’re ready to lead, motivate, and make a tangible difference on a part-time or full -time basis, in Camden or Haringey, we love to hear from you.

Main duties of the job:

• Shop Operations & Sales Performance
• Volunteer Recruitment, Training & Management
• Stock Management & Donations
• Merchandising & Pricing
• Community Engagement & Local Promotions
• Health & Safety Compliance
• Team Leadership & Development
• Financial Accountability

As an organisation, we are committed to offering a healthy work/life balance, with accessible mental health support, an extensive range of lifestyle and health benefits and excellent training and development opportunities, and hence, we offer the following range of competitive benefits:

• Competitive rates of pay
• Generous annual leave
• Transfer of NHS pension scheme
• Pension - Employer contribution pension scheme
• Access to clinical supervision
• Fully funded Health Cash Plan
• Life Assurance cover
• Flexible/Hybrid Working
• A range of opportunities for professional learning and development
• Access to our 24/7 confidential Employee Assistance Programme (EAP)
• Travel incentives
• Family friendly and special leave
• A supportive and collaborative work environment
• Blue Light Scheme membership and carers’ discounts
• Social events throughout the year and much more…

Please review the attached job description and person specification for more details on the role and type of individual who would suit the post.

Shop Manager JD&PS