Retail Stock Manager

Responsible to: Director of Retail
Responsible For: Central Retail Distribution Staff and Volunteers
Rate of Pay: £28,000 per annum
Hours of Work: 37.5 hours per week Monday to Sunday (5 days)

Contract Type: Permanent
Work Base: Riddings Central Distribution Hub

Job Description

Purpose & Scope

This role requires a Retail Stock Manager who will play a pivotal role in ensuring the smooth running of our Central Stock Hub, located in Riddings. You will ensure the effective management and movement of stock for 36 Lighthouse Charity shops across Derbyshire & Nottinghamshire. You must be a forward thinking experienced manager who can think strategically and work reactively, is confident in their management skills and is not afraid of taking on a challenge.

You will lead, support and motivate a team of stock assistants and volunteers in accordance with Valley CiDS standards and policies, creating a safe and energised work environment, whilst setting high standards in all areas. You will be responsible for ensuring donated goods are sorted, categorised and moved to the right location.

Specific Duties & Responsibilities

People Management

• Seek to promote a positive team culture within the department, fostering a spirit of unity and belonging, whilst identifying and developing the skill sets of individual team members.
• Effectively recruit, induct and train staff and volunteers ensuring they are fully equipped with the knowledge and understanding of stock sorting and distribution to perform their roles effectively.
• Be responsible for one to ones and be able to deal with issues and concerns of all staff across the Central Stock Hub to monitor development and wellbeing alongside performance.
• Organise working patterns for all staff and volunteers ensuring the departments are fully staffed and effectively always operating, at least 6 days a week.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
• To ensure that the entire staff team is compliant with common core training requirements including Manual Handling and Safeguarding and consistently following the guidelines given in this training.

Stock Management

• To coordinate the movement of stock between the Central Stock Hub and other Lighthouse Charity Shops, prioritising organisational needs, sales trends and shop demographics.
• Oversee the overall stock management within the department, ensuring stock is sourced, sorted and processed in an effective and timely manner.
• Communicate effectively with all Lighthouse Shop Management teams and the Senior Retail Team to ensure effective and efficient movement of stock.
• You will be responsible for the management of waste including RAG at the Central Stock Hub and must ensure costs are kept to a minimum whilst operating as sustainably as possible.
• You will lead and plan seasonal changes in line with the commercial calendar, working closely with the Retail Sales Manager.

Policy and procedure

• Ensure that Valley CiDS Health and Safety policies and protocols are being fully adhered to, and that Central Stock Hub equipment is maintained at all times.
• Be responsible for ensuring safe practices within the hub at all times following manual handling procedures.
• Ensure Valley CiDS Gift Aid policies are followed.
• Ensure all Stock Hub and Logistics Risk Assessments are implemented at the correct time and that all paperwork is completed.
• Ensure that Valley CIDS Safeguarding processes in relation to children and vulnerable adults are implemented consistently.
• Ensure that Valley CIDS Equality & Diversity policies and practices are adhered to by all staff and volunteers.
• Ensure that Valley CIDS Data Protection & Confidentiality policies are adhered to by all staff and volunteers.

Administration

• Comply with Valley CiDS Financial and Administration procedures as detailed in the Retail Operations Manual and Employee handbook.
• Ensure all communications and instructions from Head Office are actioned and passed on to all members of the team.
• Ensure that all Central Stock Hub property defects both internal and external are reported promptly and accurately.
• Demonstrate excellent competency using IT equipment daily including analysis of stock orders and compile - reporting on stock movement.

Training and Development

• To attend regular supervision sessions with your Line Manager.
• To undertake training and development opportunities as agreed with your Line Manager.

Other

• Uphold and promote the ethos and values of Valley CiDS at all times.
• Keep up to date with all Valley CiDS activity throughout the whole of the charity, engaging and supporting as and when required to help build publicity and help maximise income.
• Be willing to travel to other sites and meetings in line with the needs of the business.
• Carry out any other reasonable duties and responsibilities, appropriate to the level of this post.
• As part of the wider retail management team, regular reporting will be required including submitting written reports as well as attending retail meetings.

Person Specification

Characteristics & Values

• Can embrace fully the ethos, vision and values of Valley CIDS.
• Highly motivated, innovative and resourceful and has the ability to motivate others.
• Self-motivated with the ability to use own initiative.
• Well organized and able to work effectively alone or as part of a team.

Skills

• Excellent interpersonal skills with the ability to communicate effectively at all levels.
• Strong organisational, decision making and problem solving skills.
• Ability to maintain multiple streams of activity and manage competing demands.
• Ability to adapt and implement change with a flexible and proactive attitude.
• Excellent people management and leadership skills with a proven track record of developing and motivating teams.
• Good analytical, numerical and reporting skills.
• Excellent ICT skills – competent in the use of online diaries and Microsoft Office Suite.
• Ability to handle a diverse workload including planning routes, staff rotas, stock and people management where priorities change on a daily basis.
• Good commercial awareness.

Experience

• Proven track record and at least 3 years management and leadership in the retail sector (or a similar setting) including recruitment, induction and performance management experience.
• Proven expertise in stock management within the charity retail sector (or a similar setting).

Qualification and Training

• Qualification or training in a relevant field is desirable.
• A willingness to undertake further training & CPD opportunities.

Other Requirements

• Full driving licence and use of a business insured vehicle during working hours.
• Eligible to work in the UK.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events