Shop Manager

Shop Manager - Watford Mencap
Bushey High Street | 37.5 hrs/week incl. weekends | £25,000 p.a.

Join Watford Mencap and help make a real difference for local people with learning disabilities. We’re looking for an experienced retail manager who’s passionate about great customer service, leading a team of volunteers, and driving income for our charity shop.

What you’ll do:
• Manage a friendly team including volunteers and casual workers
• Deliver excellent customer service and keep the shop welcoming and well-presented
• Grow sales and donations to maximise income for our vital services
• Support people with learning disabilities to build retail skills through volunteering
• Take responsibility for daily operations, cash handling, and stock presentation

About you:
• Proven retail experience (charity shop experience is a plus!)
• Great people skills and a positive, inclusive attitude
• Confident using IT, tills, and reporting tools
• Happy to work weekends and be hands-on with donations

Be part of an award-winning charity that’s been supporting local families for 70 years.

We offer a supportive team, ongoing training and development, and a chance to really make a difference in your local community.

Hours: 37.5 hours per week (including weekend work)
Location: Bushey with occasional travel to Watford

Ready to help us make a positive impact for people with learning disabilities? Apply today!

The role will require an enhanced DBS clearance.

Call us on: 01923 713620
Find out about our benefits package here.
Complete an application form to apply.
Closing date: Wednesday 23rd July 2025 (don’t delay applying – we may close vacancy early if we receive sufficient applications)