Head Of Retail

At St Nicholas Hospice Care, our retail teams generate an income of over £1m to support our services for people and their families living with long-term and life-threatening illnesses. The retail operation incorporates shops across West Suffolk, an online shop and a Donation Centre, all delivering high-quality retail experiences to our donors, customers and supporters, while maximising trading and gift aid income for the Hospice.

Following the completion of a restructure to increase the net profit contribution of our retail operations and to help support our long-term financial sustainability, we are now entering a new chapter for which we are recruiting a Head of Retail. This role will oversee all retail functions and is a senior leader within the Income Generation directorate as well as a member of the Hospice Leadership Team.

This is a fantastic opportunity to be part of a well-respected and purpose driven organisation, leading successful and committed teams that make a real impact to the communities we serve.

Your Role:

• Lead and inspire a team of shop managers, staff, and volunteers across multiple locations
• Develop and implement strategies and operational plans to increase income and retail performance
• Ensure shops reflect our brand, values, and commitment to excellent customer service
• Oversee stock management, merchandising, and donation strategies
• Build community engagement

What You Bring:

• Extensive senior level experience in multi-site retail management, ideally in the charity or not-for-profit sector
• Commercial awareness
• Strong leadership and people development skills
• Sound knowledge of charity retail governance, legal and regulatory compliance
• Excellent communication, planning, and problem-solving abilities

Why Work at St Nic’s?

• Supportive working environment
• Access to a range of learning and development opportunities
• Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service
• Enhanced Occupational sick pay scheme
• Access to a group pension plan
• Life assurance
• Free parking
• On site bistro

Closing date: Monday 14 July at 9am
First interview: Monday 21 July
Second interview: Monday 28 July

Please note that our vacancies can close at any time once sufficient applications have been received. We therefore encourage early submission of your application.

Full job description and details of how to apply are on our website. If you would like to discuss the role further or have any questions, please email gill.jolly@stnh.org.uk