Shop Manager: Stacey Bushes, Milton Keynes

**Are you passionate about retail and ready to take on a new challenge that makes a real difference in your community? **

We’re thrilled to be opening a brand-new charity shop in Stacey Bushes, Milton Keynes – and we’re looking for an enthusiastic and driven Shop Manager to lead the way from day one! This is a unique opportunity to shape something from the ground up, bring your ideas to life, and build a vibrant team of staff and volunteers.

With your retail expertise and passion for purpose, you’ll be at the heart of launching a very large, successful shop that supports our mission, drives sales, and becomes a valued part of the local community. You’ll be used to working in a fast paced environment and dealing with the challenges this brings.

If you're ready to make your mark and lead an exciting new venture – we’d love to hear from you!

What you’ll do:

✅ Running a large, high density shop efficiently and profitably, maximising sales, Gift Aid, and round-up donations

✅ Managing visual merchandising, stock rotation, and product display to the highest standards

✅ Overseeing the effective sorting, pricing, and presentation of donated goods

✅ Leading and inspiring a team including an Assistant Manager (3 days/week), a Sales Assistant, and a team of volunteers

✅ Organising staff and volunteer rotas to ensure adequate cover, including on weekends

✅ Providing excellent customer service and handling queries or complaints professionally

✅ Monitoring financial performance, managing shop expenses, and ensuring compliance with audit and cash handling processes

✅ Ensuring full compliance with health and safety, safeguarding, GDPR, and equality policies

✅ Acting as an ambassador for the charity in the local community and supporting fundraising events

What you’ll need:

• Retail management experience (charity retail experience is a bonus, but not essential)

• Strong commercial acumen with proven track record of delivering financial targets

• Strong leadership skills with the ability to motivate and support staff and volunteers

• A customer-focused approach with a friendly and professional manner

• Experience handling cash, banking, and financial reporting

• Excellent organisational skills and attention to detail

• Ability to work flexibly in a fast paced environment, including weekends, and to provide occasional cover in other shop locations

• A passion for the charity sector and supporting local communities

Why join us?

🌿 The chance to make a real impact in your community

👥 A supportive team and collaborative working environment

📈 Great benefits package – including 35 days' holiday (inclusive of Bank Holidays), contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.

🚗 Blue Light Card discounts (with membership), and an Employee Assistance Programme.

Ready to take the next step in your career? Apply today and help shape the future of retail at Willen Hospice!

This appointment is subject to an Enhanced Disclosure and Barring Service check.

For more information and to apply please visit: 
www.willen-hospice.org.uk/careers 

We may close this position early if sufficient applications are received.

Interviewing: 14th & 15th November 2025