Area/Operations Manager

Katharine House Hospice provides vital care free of charge to patients and their families – and our retail shops play a huge role in making that possible.

We’re looking for an experienced Area/Operations Manager to lead our network of 15 retail shops. This is an exciting opportunity for someone with a passion for retail, strong leadership skills, and a heart for making a real difference. Many of our stores are superstores with 10+ paid members of staff, as well as volunteers.

Role within the Department

Reporting to the Retail General Manager (RGM) the post holder will help to ensure the retail operation works with maximum efficiency. The post holder will be a member of the Senior Retail Management Team and has organisational responsibilities for the promotion of Katharine House Hospice. As the Operations Manager for all our shops, you will be a leader that can make a real impact, deliver excellence, be able to oversee change, whilst your people skills will lead and inspire the whole team.

The post holder will:

• Be responsible for overseeing Retail operations
• Line manage the Retail Support Manager and Store Managers
• Manage and deliver the P & L revenue, controllable costs and surplus expectations, across the retail estate
• Work to achieve an agreed set of KPIs
• Lead on project work
• Delegate appropriately to ensure successful completion of objectives, KPI’s and project work.

You’ll be a confident, people-focused leader with the commercial acumen to deliver results and the passion to promote the mission of Katharine House Hospice.

Job description

How to apply: Applications should be submitted via CV and cover letter.