Head of Retail

Our retail teams generate an income of over £1m to support our services.

The retail operation incorporates shops across West Suffolk, an online shop and a Donation Centre, all delivering high-quality retail experiences to our donors, customers and supporters, while maximising trading and gift aid income for the Hospice.

Following the completion of a restructure to increase the net profit contribution of our retail operations and to help support our long-term financial sustainability, we are now entering a new chapter for which we are recruiting a Head of Retail. This role will oversee all retail functions and is a senior leader within the Income Generation directorate as well as a member of the Hospice Leadership Team.

This is a fantastic opportunity to be part of a well-respected and purpose driven organisation, leading successful and committed teams that make a real impact to the communities we serve.

Your Role:

• Lead and inspire a team of shop managers, staff, and volunteers across multiple locations
• Develop and implement strategies and operational plans to increase income and retail performance
• Ensure shops reflect our brand, values, and commitment to excellent customer service
• Oversee stock management, merchandising, and donation strategies
• Build community engagement

What You Bring:

• Extensive senior level experience in multi-site retail management, ideally in the charity or not-for-profit sector
• Commercial awareness
• Strong leadership and people development skills
• Sound knowledge of charity retail governance, legal and regulatory compliance
• Excellent communication, planning, and problem-solving abilities

Why Work at St Nic’s?

• Supportive working environment
• Access to a range of learning and development opportunities
• Health Cash Plan & Wellbeing programme
• 25 days annual leave increasing to 29 with service
• Enhanced Occupational sick pay scheme
• Access to a group pension plan
• Life assurance
• Free parking
• On site bistro