Retail Operations Manager

Are you an experienced retail professional looking for your next exciting role or looking to move into the exciting world of charity retail? If so, we’d love to hear from you.

What we’re looking for –

• Experience: You’ll have a strong retail background either in charity retail or working for an organisation with strong brand values with good transferable skills. You’ll be comfortable managing a small, but passionate team to maximise income, drive profitability and promote the values of Bolton hospice.
• People Focused: You’ll be organised and people-oriented, with the ability to build strong relationships with your team, ensuring a positive, productive working environment. You’ll be adaptable, with the ability to work flexibly across the stores. You’ll be strong leader with great people skills.
• Results Focused: You’ll be comfortable managing a wide range of KPIs including sales, profitability, income generation, visual merchandising and housekeeping. You’ll live and breath your figures!
• Collaboration: You’ll be working closely with the Head of Income Generation to develop and deliver our retail strategy. You’ll be comfortable working with team members across multiple departments and at different levels. You’ll passionate about all things retail and charity retail!
• Workload Control: This is a busy, hands-on role and your ability to prioritise and manage your time will be essential. You’ll have a flexible approach to work as occasional weekend working may be required.

Retail Operations Manager
37.5 hrs over 5 days
including weekends & bank holidays where required
Admin Band 5: £37,945-£40,925

Why Bolton Hospice?
For over 30 years Bolton Hospice has been offering free expert care and support to local people facing terminal or life-limiting illness and their families both within the Hospice and at home. Our organisation is loved and respected across Bolton and beyond but wouldn’t exist without the hard work and commitment of our staff and volunteers and the support of the local community.

Our patients and their families tell us that Bolton Hospice has not only provided care but given them compassion, dignity and respect when they needed it most. So, if you are looking for a challenging and rewarding new role and share our values, now is an exciting time to join us and make a real difference to the lives of local people facing life-limiting illnesses through your work.

You will be working within a friendly and committed team, based within our charity shops and the main Hospice site. You’ll be supported to develop and implement your own ideas to make a positive impact on income and the customer experience. We offer our employees an attractive benefits packages, including generous annual leave (starting at 35 days a year including Bank Holidays, pro rata for part time), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan, access to NHS blue light card, and excellent training opportunities.

For the full details, and to apply, please visit www.boltonhospice.org.uk/jobs
Closing Date for Applications: 7th September 2025