Retail Area Manager

St Oswald’s Hospice is a renowned hospice dedicated to providing compassionate end-of-life care to individuals and their families. Our mission is to provide specialist palliative and end of life care to adults, children and young people in the north east of England.

At St Oswald’s Hospice, you’re more than just a team member – you are part of a family that’s dedicated to providing outstanding care to those in need. We operate 24 charity shops across the North East area from Sunderland to Morpeth, with all proceeds supporting our essential services. Our shops are at the heart of their communities, offering a welcoming environment for shoppers and donors alike. Our shops are closed over the Christmas period so we can all enjoy the break. As our Retail Area Manager, you’ll have the opportunity to drive sales, lead enthusiastic teams, and become a champion for our hospice values. This role requires a full, current driving licence and access to a car.

What You'll Do:

• Boost Success: Achieve sales targets and maximise income across our shops.
• Inspire Teams: Train, motivate, and support shop managers, assistant managers, and volunteers to deliver their best.
• Enhance Experiences: Ensure our shops are welcoming, well-stocked, and a joy to visit.
• Drive Growth: Support strategic initiatives to expand and improve our retail presence.

What We’re Looking For:

• Experience: Proven success in retail management with a passion for leading and mentoring teams.
• Skills: Strong organisational, communication, and IT abilities, alongside excellent customer service.
• Drive: A self-motivated individual ready to overcome challenges and deliver results.
• Values: Empathy and alignment with St Oswald’s Hospice mission to support patients and their families.

What We Offer:

• A dynamic and fulfilling role where every day brings something new.
• The chance to work with a supportive team dedicated to a meaningful cause.
• Flexibility and the opportunity to make a real impact on your local community.