Charity Retail Assistant

Emmaus Leicestershire & Rutland is seeking an experienced Charity Retail Assistant to join our friendly team.

Companion and Volunteer Development

To train, supervise and inspire volunteers and companions to provide excellent customer service

Retail operations

To manage the till effectively, cash up and maximise gift aid to maintain income
Organise the logistics of collections and deliveries
To ensure donations are processed, priced effectively and displayed on the shop floor to maximise sales and income
Identify potentially valuable items for online selling
Identify unsalable donations for recycling
To keep the retail premises clean and tidy to ensure effective merchandising and compliance with health and safety
Use social media to promote the retail operations
Display and rotate goods in the shops so they are eye catching to maximise sales
To provide driving cover of the community vehicle and vans (up to 3.5 tonne) when necessary
To operate the retail operations to ensure compliance with legislation such as health and safety, sale of goods act 1979 and current trading standards

Community support activities

Assist with integrating companions into the social enterprise
Establish and maintain open communication with the support team, especially information relating to companions
Support with the progression of companions within the social enterprise, working with the support team where necessary
Assist with the ongoing monitoring in accordance with community licences, including random drug testing and use of breathalysers
Adhere to the Emmaus ethos and apply community rules fairly and consistently

General

To ensure activities meet with and integrate with organisational requirements for quality management, health and safety, legal stipulations, policies and general duty of care
To understand and work in accordance with professional boundaries, confidentiality and safeguarding
To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover, participation in team meetings, attend 1:1’s and appraisals
To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.

Retail Assistant Person Specification
Educated to GCSE level or equivalent, desirable to have passes in English and Maths education
Experience with handling second-hand furniture
Experience working with Microsoft Office and other Microsoft packages
Desirable to have evidence of continued professional development, ideally health and safety, equal opportunities, customer service
Excellent Customer service skills
Experience of managing challenging behaviour and conflict resolution
Strong sales and marketing experience
Experience of coaching, team building and motivating others
Recent charity retail experience and working with volunteers
Clean driving license

Personal Characteristics

Recognises, responds and adapts appropriately to change easily
Flexible and adaptable to meet the needs of the community and business
Has an understanding of and belief in equality
Effective communication skills - including written, verbal, listening skills
Enthusiastic with a ‘can do’ attitude
Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus’ values
Ability to maintain professional boundaries
Strong emotional resilience and able to identify when external support is needed for self and others