Retail Gift Aid Manager

About the role
As the Retail Gift Aid Manager, you will be at the forefront of our efforts to optimise Gift Aid claims and processes. You will be responsible for managing the end-to-end Gift Aid process, from donor engagement to claim submission. Your role will involve working closely with our retail teams to ensure compliance with HMRC regulations and maximising the financial benefits of Gift Aid.

Key responsibilities

• Overseeing the entire retail Gift Aid process, ensuring accuracy and compliance with HMRC regulations.
• Collaborating with retail teams to train and support staff in Gift Aid procedures.
• Developing and implementing strategies to increase Gift Aid sign-ups and claims.
• Monitoring and analysing Gift Aid performance, providing regular reports to senior management.
• Liaising with donors to ensure accurate and timely Gift Aid declarations.
• Staying up-to-date with changes in Gift Aid legislation and best practices.

About you
We are looking for someone highly organised and detail-oriented, with a strong understanding of Gift Aid regulations and compliance requirements. You’ll have excellent communication and interpersonal skills, with the ability to effectively liaise with donors, HMRC, and internal teams.

This is a great opportunity for someone with the ability to identify and implement improvements to existing systems.

Required skills

• Proven experience in a similar role, preferably within the retail or charity sector.
• A strong understanding of Gift Aid regulations and HMRC compliance.
• Excellent organisational and project management skills.
• The ability to work collaboratively with cross-functional teams.
• Strong analytical skills with the ability to interpret data and generate insights.
• Exceptional communication and interpersonal skills.
• A proactive and results-oriented mindset.

Click to download the Candidate Pack

Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in either our Birmingham, London or Northampton office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

Apply
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