Business Development Manager - Retail

Are you a dynamic retail leader with a passion for people, purpose and performance? Do you thrive in a fast-paced, multi-site environment? Claire House is looking for a motivated Business Development Manager (BDM) to help shape the future of our thriving charity retail operation.

Why join us?
Claire House Children’s Hospice is not just a name on the high street – it’s a lifeline for families across the region. Our shops are a vital part of our income generation and an important presence in local communities. We are now looking for an experienced retail professional with multi-site management expertise—whether from mainstream retail or the charity sector—to join us in delivering real impact across Liverpool, North Wales and Cheshire.

What you’ll do
As our Business Development Manager, you’ll work hand-in-hand with our Head of Retail to:

• Drive performance across a portfolio of Claire House shops
• Maximise sales and profitability while keeping our mission front and centre
• Lead and inspire shop teams to deliver an exceptional customer experience
• Ensure retail excellence through strategic planning, innovation, and hands-on support
• Uphold the highest standards of legal compliance, health & safety, and operational procedures

Who we’re looking for
You're a natural leader who thrives on motivating others and improving performance. You have a proven track record in retail management across multiple sites and are ready to step up to a role where no two days are the same. Whether you've worked in the charity retail world or commercial high street retail, you bring:

• A commercial mindset with a heart for community
• Strong people management and mentoring skills
• The flexibility to travel across Liverpool, North Wales and Cheshire
• The ability to spot opportunities, solve problems, and get results

What you’ll get:

✨ A competitive salary of £31,700 – £35,000 per annum
✨ The chance to make a real difference in the lives of children and families
✨ A supportive, values-driven team environment
✨ Ongoing learning and development
✨ A role that blends strategy, creativity, and hands-on leadership

Apply now and become part of a charity where your retail expertise supports real lives and delivers real results. Please read the job description and apply for this great opportunity using the application form found online via the Claire House website.

Claire House wants to meet the aims and commitments set out in its equality policy and will appreciate your help and co-operation in completing the Equality and Diversity form found via the Claire House website.

Only shortlisted candidates will be contacted for interviews.

This organisations recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of children and young people. All staff and volunteers are expected to share this commitment.

Registered Charity No. 1004058

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• Sick pay
• Work Location: In person

Job description