Shop Manager, Traid Camden

Traid is looking for a store manager who wants a job with real purpose, loves retail, fashion, and wants to work in charity and second-hand clothing. Traid’s store managers are responsible for all aspects of staffing, have a say in product selection and are responsible for the overall customer and in-store team satisfaction. It is crucial that you have a passion for second-hand clothes, fashion brands and charity retail.

About Traid:

Traid is a charity retailer on a mission to change fashion for the better. Committed to reusing and re-homing second-hand fashion, Traid is the only charity dedicated solely to advocating for a better fashion industry. In the UK, we collect and sort second-hand clothes in our warehouses for resale in our London charity shops, giving fashion a new lease of life. We fund global projects that support those impacted by the current system, including garment workers, their families, and organic cotton farmers, enabling a future of positive change.

Traid is a London living wage employer who loves to promote staff to senior positions from within. Find out more about Traid via www.traid.org.uk

Key Responsibilities:

• Create a great place for people to shop and work.
• Manage all aspects of the shop team, from recruiting and training, to arranging rotas, and keeping everyone - upbeat and productive.
• Support and train staff to provide the best customer service.
• Set and achieve ambitious retail targets.
• Help ensure Traid has the best second-hand clothes on the high street.
• Oversee product balance, including feedback to Traid’s warehouse, managing delivery quotas, selecting stock, optimising pricing and merchandising the shop floor.
• Work with the Marketing and Communications team on impactful new ideas, in-store events and activity, social media content and initiatives that support Traid’s values.

Essential Skills and Experience:

• Management experience in a busy retail outlet.
• Commercially aware, with a record of achieving great sales targets.
• A passion for second-hand retail and solid knowledge of the market.
• Strong communications skills.
• Ability to “roll-up sleeves” and get stuck into the busy world of charity retail
• Ability to mentor staff and promote a team-working environment.
• Knowledge and love of fashion and trends.

Please note applications will be assessed on a rolling basis ahead of the stated deadline.