Retail Manager - Refurbs Flintshire

This role will provide strategic leadership for our retail income streams, ensuring excellent customer service and the meeting of key performance targets.

• Leading on and driving the continued success of the retail operations, increasing sales and profits from the existing outlet, online operations, and any future new commercial opportunities.
• Provide strong, effective leadership to the staff and volunteers, managing and supporting as appropriate to ensure they operate as an effective and motivated team.
• Being customer centric to ensure that the outlet provides an excellent experience to all those who access our services.

Duties and Responsibilities

• Retail Operations & Store Management
• Oversee the day-to-day running of the outlet, including keyholder duties, opening/closing, security, and maintaining a clean, well-presented showroom.
• Manage stock flow—sorting, pricing, moving, handling, and arranging donor collections—ensuring items are saleable, safe, and compliant.
• Proactively maintain stock levels and drive income from donated goods, recycling where necessary.

Team & Volunteer Leadership

• Lead, support, and develop the showroom team and volunteers to ensure smooth, high-quality operations.
• Provide regular communication, guidance, and one-to-ones, ensuring all staff and volunteers are confident in their roles and receive required training, including annual health and safety updates.
• Recruit, interview, induct, and train new volunteers, keeping the team informed and engaged while promoting volunteering opportunities as needed.

Financial & Compliance Responsibilities

• Follow all financial procedures, including accurate cashing up, banking, donation processing, and reporting.
• Ensure full compliance with health and safety requirements, including COSHH, PAT testing, risk assessments, and safe manual handling practices.
• Uphold all policies, procedures, and legislative standards set by Refurbs Flintshire.
• Ensure Gift Aid processes are followed and targets met.

eCommerce & Income Development

• Support the Head of Commercial Services in delivering the eCommercestrategy, contributing to income growth.
• Oversee online operations such as product listing, pricing, photography, fulfilment, and customer service.
• Work with auction houses when needed to maximise returns on high-value items.

Community Engagement & Communication

• Represent the charity within the local community, attending networking and retail events and promoting the charity’s work.
• Ensure the outlet remains competitive and accessible for all customers, providing a consistently friendly, professional service and encouraging donations.

Customer Service

• Deliver and uphold professional, friendly customer service that reflects the Charity’s values—building community relationships, supporting and promoting campaigns and events, and accepting donations courteously while championing the Charity’s role locally.

Team Working and Leadership

• Be an active, positive member of the Refurbs Team, contributing to the
  successful delivery of the Charity’s retail strategy.

General duties and responsibilities

• Be open to further development and additional training to meet the needs of the role.
• Comply with all Groundwork North Wales policies and procedures, including confidentiality, safeguarding and GDPR.
• Uphold the organisation’s Values & Behaviour Framework, complete all required mandatory training and be open to new development opportunities.

Retail Manager Recruitment Pack

To apply for this role, please send a CV and a covering letter explaining why you feel you would be suitable and how you meet the requirements of the person specification to recruitment@groundworknorthwales.org.uk

This job description may be reviewed and updated by mutual agreement.