Jacob Miller, Elvie Munday Churchill Fellow, 2024 offers fresh insights into how the sector can innovate and thrive. The newly published Churchill Report explores how charity shops globally are adapting and succeeding in changing retail landscapes, and includes a 25-minute video aimed at managers and senior leaders.
To hear more about the findings and stories behind the research, tune in to the Get Thrifty Podcast. This 59-minute episode is designed to be accessible to everyone, sharing practical takeaways and reflections from Jacob’s travels.
Then, on 6 November, join the Charity Retail Learning Interactive Workshop – Retail Reimagined: Global Lessons for the Future of Charity Shops. From op shops in outback Australia to fashion-forward thrifts in New York, Jacob will unpack the best of global second-hand retail. This session will spotlight standout approaches to visual merchandising, staff retention, volunteer engagement, and store experience - plus Jacob’s bold predictions on how to thrive with Gen Z and Gen Alpha in the mix. Expect inspiration, provocation, and plenty of time for your questions as we rethink what charity retail could be.
