Blog January 16, 2026

Introduction to The Co-operative Bank Relationship Management team

Guest blog by Amy and Laura from The Co-operative Bank: "We’re excited to be writing our first blog since becoming CRA corporate members. We thoroughly enjoyed the 2025 Charity Retail Conference and received a warm welcome from many delegates. We can’t wait to attend again this year!"

Amy McFayden, Charities Relationship Manager and Laura Ward, Charities Support Manager, The Co-operative Bank
Amy McFayden, Charities Relationship Manager and Laura Ward, Charities Support Manager, The Co-operative Bank

As we look forward to developing and growing this connection further, over the next 4 weeks, we will be updating you on how we can support you and your organisation through dedicated Relationship Management.

Particularly interesting to us was attending the small retail chains meeting to understand if there are areas we can support this integral sector further on.

The Co-operative Bank logo
In January 2025 we returned to mutual ownership as part of the Coventry Building Society Group.

As many of you will know, The Co-operative Bank was born from the co-operative movement, back in 1872, and co-operative values continue to be a fundamental part of everything we do.

We’re the only UK high street bank with a customer-led Ethical Policy that guides how we do business, who we provide banking services to, and the causes we campaign for.

We believe that doing good is as important as doing well in business

We’re driven by our customers’ values and committed to supporting registered charities, co-operatives, credit unions and community-interest companies. That’s why we offer a dedicated Charity and Community Bank Account with no monthly service fee, that’s been designed specifically for your needs:

  • with a credit turnover of up to £2 million per annum

  • who deposit up to £100,000 cash per annum

  • who deposit up to 5,000 cheques per annum.

Here are a few other benefits you can enjoy with our Charity and Community Bank Account:

  • the opportunity to apply to our Customer Donation Fund for a donation of up to £1,000 to help fund important community projects that can make a difference.

  • easy switching of your Direct Debits and standing orders through the Current Account Switch Service.

Organisation with a credit turnover over £2 million per annum, could benefit from free everyday business banking with our Business Directplus account:

Free everyday business banking includes:

  • No charges for all automated credits and cash withdrawals

  • You can deposit up to £1,000 in cash and up to 25 cheques per charging period

  • Easy switching of your Direct Debits and standing orders through the Current Account Switch Service

  • For the first 30 months, if you maintain a credit balance of £1,000 or more there is no monthly service charge, and all automated debits including standing orders, Direct Debits, Faster Payments, debit card payments, and writing up to 10 cheques per charging period are free.

At the end of the first 30 months, you’ll be moved onto our Business Directplus Standard Tariff and will be charged £7 a month.

We would love to talk to you

Please do not hesitate in contacting us on the details below.

Amy McFayden | 07548 107764 | amy.mcfayden@co-operativebank.co.uk Laura Ward | 07514 726346 | laura.ward@co-operativebank.co.uk

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